Refund Policy

All returns are subject to review and must be requested within 60 calendar days of the original purchase date. Customers are responsible for a $10 return shipping fee plus a $5 processing fee, which will be deducted from the refund amount. Original shipping costs and fees are non-refundable. Once approved, a return label will be emailed to you. Please review the eligibility requirements below.

To qualify for a return or exchange, the item must be unused, unopened, and in its original packaging. Any return or exchange requests submitted after 60 calendar days will not be accepted.

To begin a return, please contact us at info@au-ren.com.

Items sent back without first requesting a return authorization will not be accepted.

Promotional Orders

We do not offer free exchanges or returns on orders placed under a promotional offer, including BOGO, percentage discounts, bundle deals, or sale pricing. Returns and exchanges are only available for items purchased at full price.

Subscriptions

Certain products may be offered through an automatically renewing subscription. By purchasing a subscription, you authorize AU-REN to charge the payment method provided at the selected delivery frequency until the subscription is cancelled.

The subscription price, billing frequency, and applicable discount will be displayed at the time of purchase. By completing your purchase, you acknowledge and agree that your subscription will automatically renew and that your payment method will be charged for each renewal unless the subscription is cancelled at least seven calendar days before the next scheduled billing date.

Subscriptions may be cancelled by contacting us at info@au-ren.com. Cancellation requests must be received at least seven calendar days before the next scheduled renewal date. Requests received fewer than seven calendar days before the scheduled renewal date, or after the subscription order has been processed, will take effect for the following billing cycle.

Cancelling a subscription does not cancel, refund, or recall an order that has already been processed, fulfilled, or shipped.

Refunds are available only on the first order placed under a subscription, including where the first order was purchased using discounted subscription pricing. The first subscription order must meet the eligibility requirements and remains subject to the $10 return shipping fee, $5 processing fee, and all other conditions outlined in this Refund Policy.

All subsequent subscription orders are final sale and are not eligible for a return or refund, except where required by applicable law or where an order is damaged, defective, incorrect, or not delivered.

The subscription refund terms in this section apply instead of the Promotional Orders terms for the first subscription order only. All other discounted subscription orders remain final sale.

Customers must contact us at info@au-ren.com to request a subscription cancellation, return, or refund. Items returned without prior authorization will not be accepted.

Customers are responsible for ensuring that their payment information, shipping address, product selection, and delivery frequency are accurate before each renewal date. AU-REN is not responsible for orders sent to an incorrect address or processed using outdated customer information where the customer did not update their subscription details before the renewal date.

We may send subscription confirmations, renewal notices, payment confirmations, shipping notifications, and cancellation confirmations to the email address associated with your order. Customers are responsible for maintaining an active and accurate email address.

We reserve the right to modify subscription pricing, discounts, products, or delivery frequencies. Where required, customers will be notified before any material change takes effect. Continued use of the subscription after notice of a change constitutes acceptance of the updated terms.

We reserve the right to suspend or cancel a subscription due to payment failure, suspected fraud, abuse of promotional offers, misuse of the subscription program, or violation of these terms.

Exchanges

We offer a one-time free exchange for eligible purchases, excluding promotional items. If you choose to accept an exchange, the order will no longer be eligible for a refund.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item so we can make it right. We will gladly send a replacement when applicable. However, damage caused by misuse, accidental damage, or normal wear will not be eligible for a refund.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned, including:

• Perishable goods, such as food, flowers, or plants
• Custom or personalized items
• Personal care products
• Hazardous materials, flammable liquids, or gases

If you have questions about your specific item, please contact us before requesting a return.

Sale items and gift cards are not eligible for returns.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason without justification. The item must be unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed back to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@au-ren.com.