Refund & Subscription Policy

Refund Policy

All returns are subject to review and must be requested within 60 calendar days of the original purchase date. Customers are responsible for a $10 return shipping fee plus a $5 processing fee, which will be deducted from the refund amount. Original shipping costs and fees are non-refundable. Once approved, a return label will be emailed to you. Please review the eligibility requirements below.

To qualify for a return or exchange, the item must be unused, unopened, and in its original packaging. Any return or exchange requests submitted after 60 calendar days will not be accepted.

To begin a return, please contact us at info@au-ren.com.

Items sent back without first requesting a return authorization will not be accepted.

Promotional Orders

We do not offer free exchanges or returns on orders placed under a promotional offer, including BOGO, percentage discounts, bundle deals, or sale pricing. Returns and exchanges are only available for items purchased at full price.

Subscriptions

IMPORTANT — 2-ORDER MINIMUM COMMITMENT ON SUBSCRIPTION PRICING

Subscription pricing is a discount we offer in exchange for a commitment of at least two (2) consecutive paid subscription orders. By choosing subscription pricing, you agree that:

Your first order is charged at checkout.

Your second order will be charged automatically at your selected delivery frequency (for a monthly subscription, approximately one month after your first order).

After your second paid order has been processed, you can cancel anytime on your own in your subscription portal — no email needed.

If you only want a single order, please select the one-time purchase option instead.

Certain products may be offered through an automatically renewing subscription. By purchasing a subscription, you authorize AU-REN to charge the payment method provided at the selected delivery frequency until the subscription is cancelled, including the two (2) orders required under the Minimum Commitment below.

The subscription price, billing frequency, applicable discount, and 2-order minimum commitment will be displayed at the time of purchase. By completing your purchase, you acknowledge and agree that your subscription will automatically renew and that your payment method will be charged for each renewal unless the subscription is cancelled in accordance with this policy.

Minimum Commitment

All subscriptions purchased at subscription pricing require a minimum of two (2) consecutive paid subscription orders. The original purchase counts as the first order. The commitment is complete once the second subscription order has been successfully charged and processed. There is no obligation beyond these two orders.

You may change your delivery date, shipping address, or product variant during the commitment period. Skipping or pausing an order does not count toward the minimum commitment; the commitment is only fulfilled once two paid orders have been processed.

We will email you a reminder at least seven (7) calendar days before your second order is charged.

Early Cancellation

Self-serve cancellation in the subscription portal is not available until your second order has been processed. If you wish to cancel before then, contact us at info@au-ren.com. We will cancel your subscription and charge an early cancellation fee equal to the difference between the full retail price and the subscription price you paid on your first order, plus any shipping costs that were waived on that order. No further subscription orders will be charged after early cancellation.

Cancelling After the Commitment

Once your 2-order minimum has been fulfilled, you may cancel at any time on your own through your subscription portal (see How to Manage Your Subscription below), or by contacting us at info@au-ren.com. Cancellations must be received at least seven calendar days before the next scheduled renewal date. Requests received fewer than seven calendar days before the scheduled renewal date, or after the subscription order has been processed, will take effect for the following billing cycle.

Cancelling a subscription does not cancel, refund, or recall an order that has already been processed, fulfilled, or shipped.

How to Manage Your Subscription

You can view, edit, skip, and (once your 2-order minimum is complete) cancel your subscription yourself in your subscription portal. You can reach it in any of these ways:

From any subscription email: every subscription email includes a secure link that takes you straight to your portal, no login required.
From your account: log in to your account at au-ren.com and go to Manage Subscriptions (au-ren.com/a/subscriptions/manage).
By requesting a new link: visit au-ren.com/a/subscriptions/login and enter your email address to receive a fresh portal link.

Cancellations made in the portal follow the same timing rules as above: they must be completed at least seven calendar days before your next scheduled renewal date to stop that order.

Subscription Refunds

Refunds are available only on the first order placed under a subscription, including where the first order was purchased using discounted subscription pricing. The first subscription order must meet the eligibility requirements and remains subject to the $10 return shipping fee, $5 processing fee, and all other conditions outlined in this Refund Policy. An approved return of the first subscription order cancels the subscription, and the second order will not be charged.

All subsequent subscription orders, including the second order required under the Minimum Commitment, are final sale and are not eligible for a return or refund, except where required by applicable law or where an order is damaged, defective, incorrect, or not delivered.

The subscription refund terms in this section apply instead of the Promotional Orders terms for the first subscription order only. All other discounted subscription orders remain final sale.

Customers must contact us at info@au-ren.com to request an early subscription cancellation, a return, or a refund. Items returned without prior authorization will not be accepted.

Your Subscription Details

Customers are responsible for ensuring that their payment information, shipping address, product selection, and delivery frequency are accurate before each renewal date. AU-REN is not responsible for orders sent to an incorrect address or processed using outdated customer information where the customer did not update their subscription details before the renewal date.

If a payment for your second subscription order fails, we will notify you and retry the charge. Your minimum commitment remains in effect until the second order is successfully paid or the early cancellation fee is settled.

We may send subscription confirmations, renewal notices, payment confirmations, shipping notifications, and cancellation confirmations to the email address associated with your order. Customers are responsible for maintaining an active and accurate email address.

We reserve the right to modify subscription pricing, discounts, products, or delivery frequencies. Where required, customers will be notified before any material change takes effect. Continued use of the subscription after notice of a change constitutes acceptance of the updated terms. Changes will not alter the minimum commitment terms that applied when you subscribed.

We reserve the right to suspend or cancel a subscription due to payment failure, suspected fraud, abuse of promotional offers, misuse of the subscription program, or violation of these terms.

Nothing in this section limits any cancellation or withdrawal rights you have under the consumer protection laws of your province, state, or country.

Exchanges

We offer a one-time free exchange for eligible purchases, excluding promotional items. If you choose to accept an exchange, the order will no longer be eligible for a refund.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item so we can make it right. We will gladly send a replacement when applicable. However, damage caused by misuse, accidental damage, or normal wear will not be eligible for a refund.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned, including:

Perishable goods, such as food, flowers, or plants
Custom or personalized items
Personal care products
Hazardous materials, flammable liquids, or gases

If you have questions about your specific item, please contact us before requesting a return.

Sale items and gift cards are not eligible for returns.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason without justification. The item must be unused, in its original packaging, and accompanied by proof of purchase. For subscriptions, this right applies in addition to the Minimum Commitment terms above.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed back to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@au-ren.com.